Privacy Policy

1 Information We Collect

bdg89 collects personal data only where it is necessary to provide you with a safe, compliant, and enjoyable platform experience. The categories of personal information we collect are set out below, along with the specific data points gathered within each category.

1.1 Registration Data

When you create a bdg89 account, we collect the following information to establish and manage your account:

• Full legal name
• Date of birth (to verify that you are aged 18 or above)
• Email address
• Mobile phone number (used for account security and communications)
• Username and encrypted password
• Residential address, including city and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh)

1.2 Identity Verification (KYC) Data

Before processing withdrawals, bdg89 is required to verify your identity under its Know Your Customer (KYC) policy. The following documents and data may be collected:

• Scanned copy or photograph of a valid government-issued photo ID — National Identity Card (NID), passport, or driving licence
• Proof of address (e.g., utility bill, bank statement issued within the past three months)
• Proof of payment method ownership (e.g., screenshot of bKash, Nagad, or Rocket account registered in your name)
• Selfie or live photograph for identity confirmation where required

1.3 Financial Transaction Data

When you make deposits or request withdrawals on bdg89, we collect transactional data including the payment method used (bKash, Nagad, Rocket, Upay, USDT TRC-20, Bitcoin), transaction amounts in BDT or cryptocurrency, transaction timestamps, and transaction reference numbers. We do not store full card numbers or full mobile banking PINs.

1.4 Usage and Technical Data

When you interact with the bdg89 platform, we automatically collect certain technical information to ensure platform performance, security, and fraud prevention:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session start and end times
• Pages visited, games played, and bet history
• Referrer URL (the website or link that directed you to bdg89)
• Error logs and diagnostic data

1.5 Communications Data

If you contact bdg89's customer support team via live chat, email, or any other channel, we retain records of those communications — including the content of messages, timestamps, and any attachments — for service quality, training, and dispute resolution purposes.

2 How We Use Your Data

bdg89 uses the personal data it collects for clearly defined purposes. We do not use your data for any purpose that is incompatible with the purposes described at the time of collection. The primary purposes for which bdg89 processes your personal data are as follows:

3 Legal Basis for Processing

bdg89 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity — processing is required to perform our contract with you, including operating your account, processing transactions, and delivering the services you have requested.
• Legal obligation — processing is required to comply with applicable legal and regulatory requirements, including KYC verification, anti-money-laundering obligations, and responsible gaming duties.
• Legitimate interests — processing is necessary for bdg89's legitimate business interests, such as fraud prevention, platform security, customer support operations, and improving platform performance, provided those interests are not overridden by your data protection rights.
• Consent — where processing is based on your freely given, specific, and informed consent, such as for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Where bdg89 relies on legitimate interests as the legal basis for a specific processing activity, we have conducted an assessment to confirm that our interests are balanced appropriately against your privacy rights. You may request further information about any such assessment by contacting our support team.

4 Data Sharing & Disclosure

bdg89 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

4.1 Service Providers and Processors

bdg89 works with carefully selected third-party service providers who process personal data on our behalf, under strict contractual obligations that prohibit them from using your data for any purpose other than delivering the contracted service. These providers include:

• Payment processors — bKash, Nagad, Rocket, and Upay, for the processing of mobile money transactions within Bangladesh
• Cryptocurrency payment infrastructure providers — for USDT TRC-20 and Bitcoin transaction processing
• Game content providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive anonymised session data necessary to deliver their game content
• KYC and identity verification service providers — who assist in the review and authentication of identity documents
• Cloud hosting and infrastructure providers — who store platform data in secure, access-controlled environments
• Customer support platform providers — who power bdg89's live chat and ticketing systems

4.2 Legal and Regulatory Disclosure

bdg89 may disclose your personal data to competent authorities, law enforcement bodies, or regulatory agencies where required to do so by applicable law, court order, or in connection with the prevention, detection, or prosecution of financial crime including money laundering or fraud.

4.3 Business Transfers

In the event that bdg89 undergoes a merger, acquisition, or sale of all or a material portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your continued use of the platform following notification will constitute acceptance of the transfer.

5 Cookies & Tracking

bdg89 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device by your browser. They allow the platform to recognise your device across sessions and provide a consistent, personalised experience.

5.1 Types of Cookies Used

5.2 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling essential or security cookies will affect the functionality of the bdg89 platform — you may be unable to log in or complete transactions if these cookies are blocked. Disabling analytics cookies will not affect your ability to use the platform.

6 Data Retention

bdg89 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply:

After the applicable retention period has elapsed, bdg89 will securely delete or irreversibly anonymise your personal data. Where technical constraints mean that immediate deletion is not practicable (for example, data held in encrypted backup archives), the data will be isolated and protected until it can be securely deleted at the next scheduled purge cycle.

7 Your Privacy Rights

bdg89 respects your rights over your personal data. The following rights are available to all registered players on the platform. To exercise any of these rights, please contact our support team at support@bdg89.net — we will acknowledge your request promptly and respond within a reasonable timeframe.

8 Data Security

Protecting your personal data is a technical and organisational priority at bdg89. We implement a layered security architecture designed to guard against unauthorised access, loss, alteration, or disclosure of the data we hold.

8.1 Technical Safeguards

• All data in transit is encrypted using 256-bit SSL/TLS protocols
• All data at rest is encrypted using AES-256 or equivalent standards
• Account passwords are stored as salted cryptographic hashes — bdg89 staff cannot view your password in plain text
• Access to production systems and databases is restricted to authorised personnel via multi-factor authentication
• Automated intrusion detection and anomaly monitoring systems operate around the clock
• Regular penetration testing and vulnerability assessments are conducted on the platform

8.2 Organisational Safeguards

• Access to personal data is granted on a strict need-to-know basis
• All staff and contractors with access to personal data are bound by confidentiality obligations
• Regular training on data protection and security best practices is provided to all relevant personnel
• Incident response procedures are in place to detect, contain, and notify affected parties in the event of a data breach

8.3 Your Responsibility

While bdg89 takes extensive measures to secure your data, you also play an important role in keeping your account safe. You should use a strong, unique password for your bdg89 account, never share your login credentials with anyone, and contact support immediately at support@bdg89.net if you suspect that your account has been accessed without your authorisation. Enabling any two-factor authentication options available on your account is strongly recommended.

9 Third-Party Links

The bdg89 platform does not contain links to external third-party websites other than those necessary to deliver integrated services (such as payment processors and game providers). However, where any such links do appear — for example, within game content delivered by third-party providers — bdg89 is not responsible for the privacy practices or the content of those external sites.

When you interact with a third-party payment provider such as bKash, Nagad, Rocket, or Upay to process a transaction, you are subject to that provider's own privacy policy and terms of service. bdg89 recommends that you review the privacy policies of any third-party services you use in connection with your bdg89 account. bdg89 has no control over, and accepts no responsibility for, the privacy practices of third-party providers.

10 Policy Updates

bdg89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, legal obligations, or applicable standards. The date of the most recent revision is displayed at the top of this document.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — bdg89 will provide advance notice via a prominent notice on the platform and, where practicable, by email to your registered address. For non-material updates such as formatting corrections or clarifications that do not alter the substance of our commitments, we may update the policy without separate notification.

Your continued use of the bdg89 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the platform and contact our support team to request account closure.

All previous versions of this Privacy Policy are archived and available on request by contacting support@bdg89.net.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data bdg89 holds about you, please contact our support team at support@bdg89.net or via the live chat feature available on the platform. We are committed to handling all privacy-related enquiries promptly, professionally, and in confidence.